BRINGING YOUR TECH TO LIFE
TERMS AND CONDITIONS

Bringing Your Tech to Life – Terms and Conditions

This agreement outlines the expectations, responsibilities, and liabilities of Bringing Your Tech to Life ("BYT2L") in providing services to our clients. By using our services, you agree to the following terms and conditions.

Effective Date: April 2006
Last Updated: January 2024

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1. Changes to Terms

BYT2L reserves the right to update these terms periodically. It is the client’s responsibility to review them regularly to ensure continued agreement. A link to our Terms and Conditions is provided in every email correspondence, along with the date of the latest update.

2. Acceptance of Service

• By accepting service from BYT2L or signing the provided BYT2L Intake Form, you acknowledge that you have read, understood, and agreed to these terms, including all applicable service fees.

• Continued use of BYT2L’s services after an update constitutes acceptance of the revised terms.

3. Client Code of Conduct

• Clients are expected to treat BYT2L staff with respect and professionalism.

• BYT2L reserves the right to refuse service if a client engages in harassment, threats, or inappropriate behavior, including but not limited to abusive language, physical threats, or discriminatory remarks.

• BYT2L reserves the right to refuse service to clients who have an outstanding balance or repeatedly remit payment in an untimely fashion.

• BYT2L reserves the right to refuse service at a residence or business if the environment is determined to be unsafe for any reason.

4. Services Provided

BYT2L offers technology repair, consultation, and support services, including but not limited to:

• Software troubleshooting

• Hardware repair

• IT infrastructure management

• Remote support

Service Conditions:

• BYT2L will only perform repairs and services requested by the client.

• Services are subject to availability and may be modified or discontinued at BYT2L's discretion.

• Some devices may be beyond repair and may require rebuilding, upgrading, or replacement.

• The time required for repairs or service cannot be guaranteed.

• Clients authorize BYT2L technicians to install necessary software or hardware to perform services. Any installed software or hardware not specifically purchased by the client will be removed after service completion.

• Clients recognize that BYT2L is not liable for data loss and should back up personal information before services to prevent data loss.

• Devices must be picked up within 30 days of service completion to avoid storage fees and within 60 days to avoid abandonment and disposal.

5. Estimates and Diagnostics

• Free Initial Estimates: Estimates provided via email or phone are based on the client’s description and are not guaranteed until the device has been received for diagnostic testing.

• Diagnostic Fee: A non-refundable $60 diagnostic fee applies for all in-shop troubleshooting beyond the initial free estimate.

6. Payment Terms

• Payment Upon Completion: Payment is due upon service completion unless otherwise agreed in writing. Devices will not be released without receiving payment.

• Late Fees: Payments not received within 60 days will incur a $50.00 late fee. Accounts with unpaid balances may be forwarded to a collection agency, with clients responsible for any associated collection fees.

• Trip Fees: $1.00 per mile for onsite and pickup/delivery services, based on round-trip travel.

• Pre-Payment of Materials: Clients must prepay for device parts, hardware, or software exceeding $250.

• Pre-Payment of Third-Party Services: Third-party services exceeding $100 require prepayment and are subject to the provider's terms.

Service Rates:

• Residential Services: $85 per hour, billed in 15-minute increments. Onsite services require a 1-hour minimum, while remote services have no minimum charge.

• Commercial Services: $125 per hour, billed in 15-minute increments. Onsite services require a 1-hour minimum, while remote services have no minimum charge.

• Consultations: $65 per hour, billed in 15-minute increments. The first 15 minutes are free during normal business hours, with charges applying thereafter based on actual time used.

• After Hours & Holiday Services: Billed at 2.5 times the standard rate and subject to technician availability.

Accepted Payment Methods:

• Credit/Debit Cards: Visa, MasterCard, Discover, American Express (3% processing fee applies).

• Cash & Check: Bounced checks incur a $35 fee.

• Electronic Payments: PayPal, Square (5% manual entry convenience fee applies).

7. Refund Policy

• Service Fees: Non-refundable once work has commenced.

• Parts Refunds: Subject to the manufacturer’s return policy. Restocking fees may apply.

• Third-Party Refunds: Determined by the third party.

• Onsite Services: Labor charges and trip fees are non-refundable.

• In-Shop Services: Refunds may be issued at the discretion of BYT2L if a device cannot be repaired, excluding the diagnostic fee. Partial refunds will not be provided if approved services have already started and are interrupted at the client’s request.

8. Software Licensing

• Clients must provide legally owned software and licensing information.

• BYT2L does not install unlicensed or pirated software.

• BYT2L may refuse service if licensing information is unavailable or improper.

9. Device Pickup and Abandonment

• Identification Required: Clients must present a government-issued photo ID.

• Third-Party Pickup: Requires prior written consent from the client.

Abandonment Policy:

• Days 1-30: No storage fee.

• Days 31-60: $150 holding fee.

• Days 61+: Device considered abandoned and subject to disposal or resale. Abandoned devices will be subject to disposal or resale at BYT2L’s discretion. If marked for resale, the device will undergo a factory reset to remove all previous data. If designated for disposal, the storage drive will be formatted or physically destroyed. Once a device is deemed abandoned, customer data will no longer be accessible or retrievable under any circumstances.

• Notification: BYT2L will attempt to contact the client before disposal or resale.

10. Warranty Terms

• Labor Warranty: 90-day warranty on all labor services.

• Parts Warranty: Parts supplied by BYT2L are covered by the manufacturer’s/vendor’s warranty.

• Client-Supplied Parts: No warranty is provided for client-supplied parts.

• Warranty Claim: The client must respond to the original 'Service Completed' email (subject line: 'Ticket #???? Service Completed') within the warranty period, providing details of the issue.

11. Right to Refuse Service

• BYT2L reserves the right to refuse service to anyone for any reason at any time

12. Limitation of Liability

• BYT2L is not liable for data loss, indirect, incidental, or consequential damages.

• Clients are solely responsible for maintaining comprehensive data backups.

• BYT2L’s total liability is limited to the cost of repair or replacement, not exceeding the amount paid for the service.

13. Confidentiality and Data Security

• BYT2L is committed to maintaining the confidentiality of client data, utilizing it solely for service provision purposes. We implement industry-standard security measures and adhere to applicable data protection laws to safeguard client information.

14. Force Majeure

BYT2L is not liable for delays, failures, or damages caused by events beyond its reasonable control.

15. Disputes & Resolution

• Disputes will be handled through mediation in North Carolina before legal action.

• Each party is responsible for their own mediation costs.

16. Communication Preferences

• Clients agree to receive service-related communications.

• Marketing communications are opt-in, with unsubscribe options available.

 

Acknowledgment
By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.